What is Flink?
Flink brings groceries to people’s homes. Offering a wide selection of fresh foods, best brands, and everyday essentials. But also drinks, snacks, and anything else you need for a relaxed evening or a fun weekend. All delivered to you, no matter where you are, in a matter of minutes!
Where does Flink deliver?
You can see where we are currently delivering in the Flink app. Behind the scenes, we're working hard to add new locations. Do you want to be kept up to date and receive a message when we arrive in your area? Then fill in your details here!
I received the wrong product(s) with my Flink order. What should I do?
Sorry about that! Contact our customer service in the app or webshop and share with them what happened. We will try to solve this problem for you as soon as possible!
A product is missing from my order. What should I do?
Sorry! That was a mistake. Please contact customer service in the app or the webshop and we will solve this problem.
What are your opening hours?
At Flink, you can order 7 days a week. The exact opening hours of your nearest Flink hub can be found in the app.
What is the delivery fee?
The delivery fee is based on distance from your closest hub and your basket size – the higher your basket value, the lower the delivery fee. You'll find your exact delivery fee during checkout.
Why do you charge a storage fee?
In addition to the delivery costs, we charge an additional fee (storage fee) for certain products. This fee compensates for the higher costs associated with the sale of these products, e.g. special expenses for inspection, storage or protection against theft. The storage fee applies to every order that includes at least one such product and is shown separately in the shopping cart or in the order overview.
Can I pay in cash when my order is delivered?
No, you cannot. You pay when you place the order using one of our several online payment options.
I regularly see your riders riding. How can I become a Flink rider?
We are regularly looking for new riders throughout the Netherlands. You can sign up here to become a rider or warehouse employee.
Is there a minimum order value?
Yes, The minimum order value is based on distance from your closest hub. You'll find the exact minimum order value when ordering.
Why do I sometimes have to wait longer for my order?
If it is busy, it can sometimes unfortunately take a bit longer for your order to be delivered. The estimated delivery time is always indicated in the app before you place your order. If the order has not arrived after the delivery time indicated, you can contact our customer service.
Why can't I place an order during opening times?
If it gets too busy, your local hub may temporarily restrict new, incoming orders so they can avoid extensive delivery times.
I forgot to add something to my order. Can I still change it?
No, we're sorry! We start packing your order right away so it arrives to you quickly. As a result, it is very difficult to make changes after placing the order.
How are the costs calculated?
The Single Use Plastic fee
It's what the Dutch government charges by law for disposable plastic packaging. The purpose of it is to reduce the use of plastic-packaged food and drink. The fee varies per product.
Deposit
Large plastic bottles (1L+) used for soft drinks and water are charged at €0.25 deposit. Smaller plastic bottles are charged at €0.15 deposit.
Storage costs
With certain products, you will be asked to pay storage costs. These costs cover the infrastructure needed to keep these products safe. You can find the exact costs when creating your order.
Do you sell cigarettes and/or e-cigarettes?
No, we don't sell (e-)cigarettes. This is in accordance with the new legislation of the Dutch Food and Consumer Product Safety Authority (NVWA). Due to the new ban on the distance sale of smoking products, which took effect on 1st July 2023, it is not allowed to sell cigarettes or other tobacco products via an online platform. The ban is intended to increase consumer protection and limit access to tobacco products. Flink strives to comply with all applicable rules and regulations to ensure the health and well-being of our customers.
How can I delete my customer account?
If you want to delete your customer account, go to your profile within our app. In the account management section, you can delete your account. If you do not want to do this, you can also contact our customer service through the chat function within the app. Or you can write us an email at [email protected].
We will then initiate the deletion of your customer account and personal data. Please note that it may take a few days for your data to be completely deleted. Once your data has been deleted, you will be notified by us.
Please also note that we may be legally obliged to retain personal data (Art. 17 (3) GDPR). In these cases, the corresponding data will be archived and no longer actively processed. The final deletion will occur as soon as the personal data is no longer needed for administrative or legal proceedings and no further legal retention or justification obligations for storage exist.
What is our Freshness Guarantee?
If any of your fresh products don’t arrive as expected (e.g., mouldy or wilted), you’ll receive a full refund on them. From fruit and vegetables to bakery items, we aim to deliver top quality every time. If something isn’t right, simply report it through the order help section in the app!
